I am a first time glasses wearer and so glad I visited this store. Friendly, knowledgeable and not... pushy. Highly recommend Yusuf and his team!read more
I love this place! Not only do they make choosing frames fun , but they go over and above to meet... any circumstances that they can.. Yusuf , himself, delivered my glasses to my home because I needed them for a trip.. I couldn't ask for more! Just a pleasure from start to finish..read more
I walked into OPTYX on Lexington not know exactly what I wanted but Yusuf assisted me to find the... perfect pair. Not only did he assist in picking a pair but it was a great experience. I also now can see better than ever before... which of course is nice. I recommend anybody and everybody going to OPTYX to this specific location!read more
I had the best service at Optyx!! Everyone was so kind and helpful and it really made my experience... fun, comfortable, and not stressful. They answered all my questions and helped me pick out frames that looked good. Dr. Choe took the time to explain things to me and to ask me questions and I didn’t feel like she was trying to rush me or “get it over with”, an experience I have felt on other occasions at other doctor’s appointments. Definitely recommend going there to everyone.read more
The MOST important aspect of going to any doctor is AFFORDABILITY. If they don't accept the most... popular types of insurance, then it defeats the purpose of getting a check up. I'm very disappointed with that they don't accept this very popular form of insurance.read more
Amazing service and super friendly staff. I needed a lot at the very last minute and they’re... providing me with all the help they possibly can with such little notice and I’m super appreciative of that. I will definitely be back!!!!read more
I bought a pair of glasses at the store. They promised me that the glasses would be ready in a... week. But I waited for a month and still got nothing. Over the past month I called them over and over again. They kept saying they’ll check the status and let me know the result. But they never ever called me back. Today I went to the store in person and asked for the glasses status. But they said once again that the glasses would be ready next week — just like they said a month ago.Question: should I trust them? Is there a zero star that I can assign?read more
Horrific customer service. I witnessed my partner try to order contacts for 2 months with Optyx.... Multiple wrong prescriptions and zero solution provided except to “wait.” No regard for their patients.read more
My medical visit with my doctor at OPTIX on 69th St and Broadway was great. The staff was very... professional and courteous to say the least. The facility is immaculately prestine. My doctor was phenomenal. Dr. Maryam Nizami exhibited a genuine concern for my fears regarding my condition and wasted no time in thoroughly evaluating me. I recommend her expertise to anyone seeking eye care. And, I look forward to returning in the near future for future care.read more
Gave me a wrong prescription which caused me 6 months of eye pain. I took a test with another... optician which proved that Optyx's presecription was off by a huge margin (not off my a small factor). When i complained they said I should have followed up with them and not gone to another optician instead of admitting they made a mistake. I would give them zero stars if possible!read more
Please, save yourself the trouble and go to any other optometrist in the city. They ordered me the... incorrect RX for contact lenses twice, shipped them to the wrong address and then never placed the correct (third) order after I confirmed it over the phone. They don't offer refunds so I've wasted over $1200. Optyx, your staff at this location truly need to get it together, this has been the most insane experience I've ever had.read more
I worked with Karen and the optometrist assisted me as well. Both were extremely helpful with... consulting on my progressive lens questions as well as looking for suitable frames. I would recommend for eye exam and high quality frames. Thank you both.read more
Their service is poor. They do not listen while in the store, they did not reply to 2 very polite... phone messages when I was wishing to speak to the manager. It was a simple issue but no reply. When I went in to pick up my glasses, cleaning was being done, and the sales associate stated she could to hear me yet I could hear her fine. Instead of asking the cleaning agent to stop for a moment so she could hear my complaint, she proceeded to give me my glasses, hesitated on a case and gave me no cleaning cloth. Very disrespectful and rude and I still did not get my issue resolved. I can’t recommend this location as they do not have customer service skills. There is one on Lexington and that is where I wish I had gone.read more
I made a new frame there, but it is too tight. During the pick up, I did ask the people to tune it... cause it feels tight, but the people there refuesed and said it looks fit. Now I cannot stand with it over 30 minutes.read more
I bought a pair of Lindbergh glasses here, not cheap but I have never received so many compliments... on a pair of glasses ever. The staff is very knowledgeable and you don’t fell any pressure. Great selection of classy frames. Service is excellent they’ve made minor repairs and adjustments for free! Fantastic place!!read more
I went to the store hoping to get my glasses fixed as I had sat on them by accident. The staff... was very polite and offered to take a look. Within 10 minutes I had my glasses back cleaned up and functional again. They did it complimentary. Thank you.read more
We had a fabulous experience! The doctor , as well as Stephanie, went above and beyond to satisfy... us in every way! Excellent customer service!read more
Outstanding level of professionalism, kindness, caring, attention to detail and a joyful... experience! Very special thank you to Jesse and Stephanie- Perfection cannot be enough to address all aspects of a visit and purchase from Optyx!read more
My daughter and I had the pleasure of working with Jesse! He really cares about finding you the... best frames to fit your face/look. He is honest, sincere and just a pleasure to work with. I highly recommend him to anyone looking for the best experience. Thank you Jesse!read more
Had such a wonderful experience here. Everyone was extremely courteous and professional. Stephanie... was beyond helpful! She helped me find the exact pair of eyeglasses I was looking for, in the big selection they had. I am so happy to have chosen this place, and am thrilled to wear my new glasses!read more
The doctor is very kind and very professional. All the staff members are also very nice and... profesional. I especially love Faye! The best service I’ve ever experienced. Thank you!read more
I went to Optyx in Woodberry because there was a complimentary dry eye screening poster in front of... the store. My eyes have been burning and watery because I am on my computer so much. Dr. Law was so informative and gave me drops and other homeopathic ways to help my dry eye. I will definitely be going back again for my yearly exam.read more
The staff was very helpful and Dr. Cohen was very knowledgeable informative and caring. All the... staff made my experience pleasurable. I would highly recommend them for all your eye are needs. Thank you to the doctor and staff.read more
My experience at eye supply was excellent.Michele was friendly and very skilled with helping me... choose my glasses. I will continueTo shop for glasses at this store.Iread more
Such a great experience shopping for frames. The store was very clean and all the staff were all... wearing masks. The staff is so very friendly and helped me pick the best frames for my face shape, the doctor was great and informative and the selection of designer frames were gorgeous it was hard to just pick one! Recommend to all my family and friends.read more
I cannot say enough good things. I had a major issue with my prescription from my doctor’s office... and eye-supply was so willing to help. They redid my lenses in two pairs of glasses even though it wasn’t their fault. No charge for the second time! Highly recommend.read more
Went for an eye exam and to get glasses. The dr was very thorough and the staff was very helpful in... picking out the frames. Glasses came super quick.read more
I went here for an eye exam and bought glasses here. The lady at the desk was so nice, friendly,... and helpful. She made the experience wonderful for me! Also I love my glasses. Thank you!read more
This place is amazing. They have the most updated frames and lenses. The help is very professional... and it’s located in the heart of town which is so convenient! Yara is knowledgeable and patient and Dr Rubertone will make you see your best!read more
Wonderful service. The staff working there are always pleasant, helpful and expert at their work. ... They never pressure or try to up-sell. I feel I can get great-looking , great-fitting, and functional frames there any time. Great customer service- a wonderful local shop. Highly recommend.read more
The owner could not have been more helpful and knowledgeable. Not only is the selection... beautiful—all the better to tempt you in from the sunshine—but there is a graciousness about the place and staff that feels “right”. Super thankful to have found it!read more
Just rec’d my new prescription eyewear... perfection! 1st time here, 1st time I ever didn’t need to... go back for an adjustment on a new pair of glasses. And, lens are top notch!read more
I went in for a glasses adjustment and found the nicest glasses shop in East Hampton. Friendly,... kind staff; a formidable selection of glasses (next time I'm in the market, this is my first stop); and a gratis service of adjustment for all my bent-out-of-shape sunglasses without a word of complaint. It was service with a smile during a time when most retailers are worked to the bone. If OPTYX can make a free service so pleasant, I can only imagine how much you get when you actually pay for it.read more
Mary Kate Mcnally is simply the best! She took the time to help me find the perfect piece of eye... wear and was extremely fast in delivering the final product. I was in from out of town and in a bind and she truly went out of her way to treat me with the utmost amount of respect and professionalism. If you're a local or out of town Mary Kate and OPTYX is the way to go!read more
I have been using Optyx for a number of years now, I highly recommend them. The are awesome to work... with, they are super sweet, very genuine, all the staff are very personable. They have a customer for life.read more
Doing business at Eye Supply is always a good experience. Dr. Cohen provides a very thorough exam... and patiently answers any questions I have. The staff is friendly and helpful, there is a vast array of frames to choose from, and the surroundings are beautiful. What’s not to like?read more
Excellent customer care!I was given a very comprehensive eye exam by the doctor. The staff was... very helpful to get me in for the exam quickly and helped me find glasses that was what I needed at an affordable price. I would highly recommend OPTYX Eye Supply in Port Jefferson.read more
My wife and I have been using OPTYX/EyeSupply for over 15 years. I went in this morning with a... problem, I broke an earpiece, and was surprised to find out that the store was under new ownership. As with many, COVID-19 has put our lives on pause.I saw Brian, Elise, and Carol and felt at home.My panic over breaking my glasses was subsiding. Brian calmly looked at the glasses and said that he thought he might have a replacement earpiece or could send for one. The three of them scoured the store looking for a replacement.I was astonished by their care in helping a customer. When the earpiece in a matching frame was found, Brian was upset that the match was “close” but not exact. So, he replaced both earpieces to keep the glasses perfect.This kind of caring to satisfy and keep a customer is unusual and refreshing. I expect it from family, but not strangers. They fixed my glasses, calmed me, and didn’t even charge me anything. My own wife of over 50 years wouldn’t have done this unless a Tiffany’s little blue box was involved.I will always be a customer of OPTYX because of these three.Jeff Benderread more
We do not live in Port Washington but needed new glasses and contact lenses. Dr Weil and his staff... could not have been more efficient, professional and kind.They knew that we were not local (the English accent may have helped give the game away 🙂 ) and therefore very little chance of repeat business, but they still went to great lengths to do a good job.- Fast response to e-mail request for appointments- Appointment on time and enjoyable, as far as visits to the optometrists go- Knowledgeable, fun staff who helped in the choosing of new glasses- Then had 2 pairs of glasses and a years worth of contact lenses ready the next afternoon - 36 hours later!!!Delightedread more
This place has absolutely the best customer service. My daughter had a pair of designer sunglasses... with a broken nose pad. We were being told by several places it couldn't be repaired or it would be crazy expensive. I called Scott Weil and at first he said he couldn't help. Ten minutes later he called me back and said bring them in he might be able to do something. When I went there he was busy and asked if I could leave them for a couple of hours. When I picked them up they were perfect. The best part he wouldn't accept any payment. NO CHARGE. When do you ever get that type of customer service! They have a new regular customer nowread more
Dr. Weil is fabulous. He's extremely thorough, kind, caring and patient. He gives excellent... referrals as well. Dr. Weil is an excellent eye doctor and I strongly recommend him and North Shore Vision.read more
North Shore Vision is THE optometrist to go to for your eye exams. Extremely friendly and... professional. Even after I moved from Long Island to NYC I still take the train out to see Scott Weil. I recommend to any person of any age.read more
Scott Weil at North Shore Vision is the ultimate professional. More than once, he has gone above... and beyond in serving the needs of my family’s eye care. All in the office have spent countless hours while my children tried on every frame in the store. They are patient, kind and caring. They have been serving my family for over 20 years. We won’t go anywhere else.read more